Chapter 1. SOOP Paid Service

Article 1. Purpose

The purpose of these Terms and Conditions is to stipulate the conditions and procedures for the use of various paid services provided through the website operated by SOOP Co., Ltd. (hereinafter referred to as the “Company”) through the Internet, mobile applications, etc.

Article 2. Validity and Amendment of the Terms and Conditions

① The content within these Terms and Conditions shall become effective on the date of application when they are disclosed on the website and service screen or notified to users by e-mail or other methods, and when users consent to the terms.

② If the Company deems it necessary, the Company may revise these Terms and Conditions to the extent that they do not violate relevant laws and regulations such as the Act on Consumer Protection in Electronic Commerce (hereinafter referred to as the “Electronic Commerce Act”), the Act on the Regulation of Terms and Conditions (hereinafter referred to as the “Terms and Conditions Regulation Act”), the Act on Promotion of Information and Communications Network Utilization and Information Protection (hereinafter referred to as the “Information and Communications Network Act”), the Content Industry Promotion Act (hereinafter referred to as “Content Industry Act”), etc.

③ Matters not specified in these Terms and Conditions shall be subject to the provisions of the Framework Act on Telecommunications, the Telecommunications Business Act, the Information and Communications Network Act, and other relevant laws.

④ If the Company changes the Terms and Conditions, the Company shall notify the current Terms and Conditions on the initial screen of the website with the date of application and the reason for the change at least seven (7) days before the date of application (thirty (30) days for changes that are unfavorable or significant to the user) and for a substantial period of time after the date of application, and shall send the Terms and Conditions to be changed, the date of application, and the reason for the change (including an explanation of the significant changes) to existing users through the last registered e-mail or phone number (text message).

⑤ Users shall have the right to disagree with all or part of the revised Terms and Conditions. Users who have objections to changes to these Terms and Conditions may terminate the service agreement by withdrawing their membership. However, if the service agreement is terminated, the user will no longer be able to use the services provided after logging in.

⑥ If the user does not express their intention to refuse the application of the revised Terms and Conditions within ten (10) days (thirty (30) days in the case of changes that are unfavorable or significant to the user) from the date of application of the revised Terms and Conditions, the user shall be deemed to have agreed to the revised Terms and Conditions.

Article 3. Standing Rules Other than the Terms and Conditions

Matters not specified in these Terms and Conditions shall be subject to the General Terms of Use, individual Terms of Use, company policies, and relevant laws and regulations.

Article 4. Definition of Terms

① The definitions of the terminology used in these Terms and Conditions shall be as follows:

1. Paid services: Goods or services that can be purchased and used for a fee through a payment method provided by the Company, the specific types and details of which are described on each purchase page.
2. Automatic payments: Services that can be automatically paid for with payment information, such as the payment method the user enters.
3. Withdrawal of subscription: Refers to the act of a user withdrawing or refusing their intention to purchase unused goods or services after paying for a paid service.
4. Purchase: Refers to the act of paying for paid services provided by the Company.
5. Refund: Refers to receiving a paid service paid to the Company back in cash, or receiving a purchased product back in cash by canceling the product purchase.
6. Exchange: Refers to the act of applying to convert donations received from other users into cash in accordance with policies and guidance of the Company, and receiving the remainder in cash, excluding platform service fees and withholding taxes.
7. Fee: Refers to the overall costs (server maintenance costs, network usage fees, copyright fees, other usage rights acquisition costs, other personnel and facility maintenance costs, etc.) required for the Company to provide and operate the service, and is the fee attributed to the Company at a rate determined for each service type.

② Except as provided in Paragraph 1, the definitions of terms used in these Terms and Conditions shall be governed by relevant laws and other general commercial practices.

Article 5. Posting of Paid Service Content, etc.

① The Company shall display the following information in an easy-to-understand manner for users on the relevant paid service information or purchase screen.

1. Name, type, and content of paid services
2. Price of paid services and payment method and timing
3. Method, timing, and period of provision of paid services
4. Matters concerning the deadline, methods of exercising options, and result for withdrawal of subscription and cancellation of agreement
5. When the service agreement is a continuous transaction, matters regarding termination of the agreement and the method and result of exercising options
6. Conditions and procedures for service exchange, return, warranty, and refund of money
7. Technical matters required in relation to the transmission and installation of services that can be provided through electronic media
8. Matters related to user damage compensation, service complaints, and dispute resolution between users and the Company
9. Terms and Conditions of transactions
10. When there are additional matters to be borne by the user other than the price of the service, the details and amount thereof
11. When the user is a minor, if the consent of the legal representative is not obtained, cancelation or withdrawal from the agreement by the minor or the legal representative

② Paid services provided by the Company are provided to the ID of the user as soon as the user purchases them, and can be used according to the paid service provision period.

③ The Company shall provide the latest downloads and PC specification confirmation services required to use the service.

Article 6. Establishment of Use Agreement

The service agreement shall be established when the user agrees to these Terms and Conditions and purchases the paid service using the payment forms and methods determined by the Company.

Article 7. Purchase of Paid Services

① Purchase of paid services is possible only if the user has a SOOP Co., Ltd. account with the Company.

② Purchase of paid services is possible through payment methods provided by the Company, such as mobile phones, KT Phone Bill, credit cards, culture gift certificates, and book gift certificates. However, if there is a separate service provider for each payment method, the user must fulfill the procedures provided by the service provider of the payment method before using the payment method. When paying for services provided by the Company, the user shall be deemed to have fulfilled the procedures and agreed to the Terms and Conditions of the payment method provider.

Article 8. Authorization for Payment

① The Company may not approve applications for use that fall under any of the following provisions, or may cancel such approval at a later date:

1. When the usage fee is not paid or the payer cannot be confirmed
2. When a minor under the age of 19 applies without the consent of a legal representative
3. When approval is deemed impossible due to reasons attributable to the applicant for use
4. When it is judged that approving applications for use violates relevant laws or regulations or violates business policies of the Company, such as social welfare and morals, and related Terms and Conditions of the Company

② In any of the following cases, the Company may restrict approval until the reason for restricting approval for the application for use is resolved:

1. When it is determined that satisfactory service cannot be provided due to insufficient service facilities
2. When a service failure occurs

③ If the user does not use all paid services, they may apply for cancellation of payment approval within the following deadlines. Please inquire through customer service regarding the cancellation deadline for other payment methods.

1. Bank transfer: Same day
2. Mobile phone, ARS: Same month
3. Credit card: Thirty (30) days from payment date
4. Gift certificates (culture, book, Happy Money, etc.): 24th of the following month

Article 9. Usage Term, etc.

Paid services must be used within five (5) years from the last date of use, and paid services not used within the period shall automatically expire after five (5) years from the last date of use based on the commercial statute of limitations. However, if other laws provide for a shorter statute of limitations, those provisions shall apply.

Article 10. Payment by Minors

① If the user is a minor (under 19 years of age), consent shall be obtained from a parent or other legal representative before making a payment to use the paid service. If the user does not have the consent of their legal representative in accordance with the procedures set forth by the Company, they may not use the paid service. If a minor has deceived the Company into believing that the payment was made by an adult, such as by stealing the information of another person who is an adult and making a payment or signing up for an account, the agreement for use of paid services cannot be canceled even without the consent of the legal representative.

② To consent to the payment by a minor under the preceding Paragraph, the legal representative may use the methods of mobile phone authentication, i-PIN authentication, or fax authentication in accordance with instructions provided by the Company, and after consent of the legal representative is obtained, the Company shall notify the legal representative of the fact and details of the payment consent via email. The legal representative may refuse such notification, and may also inquire about the details through the Customer Center below.

Customer Center:
- Customer Center (Make a personal inquiry)
- Phone: 1688-7022 (Weekdays 9:00 a.m. to 2:00 a.m., closed on public holidays, Saturdays, and Sundays)
- Fax: 031-622-8008
- Mail: SOOP Co., Ltd., Building 2, Complex 1, Pangyo Seven Venture Valley, 15 Pangyo-ro 228beon-gil (Sampyeong-dong), Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea

③ The legal representative of a minor may agree to a validity period of 3 months, 6 months, 9 months, 1 year, 3 years, or 5 years in accordance with guidance from the Company. The Company shall notify the legal representative via email thirty (30) days prior to the expiration of the consent validity period selected by the legal representative to confirm whether to extend the consent and if there is no request from the legal representative to withdraw the consent, the consent validity period shall be automatically extended under the same conditions.

Article 11. Appeals

① If a user has an objection to the purchase or payment of a paid service, they may file an objection through the Customer Center.

② The Company shall investigate the validity within ten (10) days of receiving the objection in the preceding Paragraph and notify the user of the results.

③ If the result of an objection cannot be notified within the period specified in the preceding Paragraph due to unavoidable reasons, the reason and the reassigned processing deadline shall be specified and the user shall be notified of this.

Article 12. Withdrawal of Subscription to Paid Services

① For paid services purchased by users, subscriptions may be withdrawn in accordance with relevant laws and regulations. However, the following cases are considered restrictions:

1. When the user uses or partially consumes the paid service and the value is significantly reduced
2. When the paid service is lost or damaged due to reasons attributable to the user
3. When the validity period of the paid service has expired
4. When provision of services or content begins (possible for parts that have not been provided in the case of divisible services or content)
5. When the Company is expected to suffer significant, irreparable damage if the withdrawal of subscription is acknowledged; the Company shall notify of this fact in advance and obtain consent in writing, including electronically, from the user

② The user must cancel the subscription within seven (7) days from the date of purchase for services that allow cancellation. However, if the user has not received a written agreement, if the user has received a written agreement that does not contain the address of the Company, or if the user cannot cancel their subscription within seven (7) days for reasons such as a change in the address of the Company, the user may cancel their subscription within seven (7) days from the date they became aware or could have known the address.

③ If the content of the service is different from the displayed or advertised content or is implemented differently from the contents of the agreement, the user may cancel their subscription within three (3) months from the date they received the service, or thirty (30) days from the date they became aware or could have known about the fact.

④ The user may withdraw the subscription orally or in writing (including electronic documents), and if the user withdraws the subscription in writing, it shall be effective on the date of sending the written document stating their intention to withdraw.

⑤ The Company provides the following methods in addition to the methods used when concluding the agreement so that users are able to easily withdraw their subscription:

- Customer Center Phone: 1688-7022
- Customer Center fax: 031-622-8008

⑥ If there is a dispute about whether the user is responsible for damage to the service, the fact and time when the agreement for the purchase of the service was concluded, the fact and time when the service was supplied, etc., the Company must prove this.

⑦ In the event of a withdrawal of subscription, the user shall return the services supplied, and the costs necessary to return the services shall be borne by the user in the case of withdrawal of subscription pursuant to Article 14 Paragraph 2, and by the Company in the case of withdrawal of subscription pursuant to Article 14 Paragraph 3.

⑧ The Company shall refund the amount in the same method the payment was made within three (3) business days from the date the service is returned (if a separate service return is not required, from the date of receipt of the intention to withdraw subscription), and if a refund is not possible through the same method, the user shall be notified in advance. In this case, if the Company delays a refund, the Company shall pay interest at the rate of 15% per annum for the period of delay.

⑨ The Company may not claim a penalty or compensation for damages from the user due to cancellation of subscription, etc., and if the returned service has been partially used or partially consumed, the Company may charge the user an amount equivalent to the profit earned by the user through the use or partial consumption of the service or the cost incurred in supplying the service.

⑩ Any other parts not specified in these Terms and Conditions shall be governed by relevant laws and regulations such as the Electronic Commerce Act.

Article 13. Termination/Cancellation of Agreement

① The Company or the user may cancel or terminate the agreement related to the paid service if any of the following items apply:

1. When a reason for cancellation or termination occurs as agreed upon by the user with the Company
2. When a reason for cancellation or termination occurs as stipulated by law

② In cases in which the Company does not provide paid services or provides incomplete services, in order for the user to cancel or terminate the service agreement, the user shall insist on providing complete service for a reasonable period of time. However, the user may cancel or terminate the agreement without giving notice in any of the following cases:

1. In an agreement where the purpose can only be achieved if the service is supplied within a certain time or period, when the Company fails to supply the service on time
2. When the Company has expressed its intention to not supply the service in advance
3. When supply of complete service is impossible (Limited to cases where the purpose of purchasing the service cannot be achieved)
4. When the service agreement corresponds to a continuing transaction as provided for in other laws, or if the parties agree to it
5. When stipulated by law or agreed upon by the parties

③ If the user does not fulfill their obligations (failure to pay service fees, etc.), in order to cancel or terminate the service agreement, the Company shall set a reasonable period of time to demand performance of the obligation. However, the Company may cancel or terminate the agreement without notice in any of the following cases:

1. When the user refuses to fulfill their obligation
2. When stipulated by law

Article 14. Result of Agreement Termination/Cancellation

① If the Company or the user terminates the service agreement, the user shall return the service to the Company. However, if the user has used the service, the user shall return the profit earned through that use. The Company shall return the payment plus interest to the user from the date of receipt of payment, and either the Company or the user may claim damages from the other party separately from exercising their option for the right to cancel. However, in order for the other party to be exempted from liability for damages, the party must prove that they have no intentional or gross negligence.

② If the Company or the user terminates the service agreement, the service agreement shall lose effect from the time of termination, and the Company or the user may claim damages from the other party separately from exercising their option for the right to cancel. However, in order for the other party to be exempted from liability for damages, the party must prove that they have no intentional or gross negligence. If the user terminates a service agreement that corresponds to a continuing transaction, the amount of damages (penalty) that the Company may charge the user shall be calculated in accordance with the following subparagraphs.

1. The Company shall not charge a penalty that significantly exceeds the loss caused by the termination from the user or unreasonably refuse to return the payment received in excess of the actual price of the services provided, including subscription fees or fees under other names.
2. If the service agreement is terminated, the user may return the returnable services to the Company, and the Company shall add an amount equal to the value of the returned services to the refund payable under the termination of the agreement or deduct from the penalty that may be claimed.
3. If the price of the services received from the user at the time of termination of the service agreement (including the amount to be refunded if the services are returned) is more than the price of the services already supplied plus the penalty, the Company shall refund the difference to the user.
4. If the Company delays the refund of the difference, it shall refund the difference plus the delay compensation for the delay period.
5. If there is a dispute about whether the user is responsible for the termination of the agreement or refund of the payment, the fact and time when the agreement was concluded, and the fact and time when the service was provided, the Company shall prove this.

Article 15. Prohibition of Transfer

Rights of the user under the Terms and Conditions may not be transferred or given away, and may not be used for the purpose of pledge rights.

Article 16. Exchanges, etc.

① Users must apply for paid services that can be exchanged in accordance with policy guidelines of the Company, and the Company shall pay the user the amount after deducting taxes and fees.

② The Company may cancel authorization of the payment, refuse or suspend exchanges or refunds, and return or recover the paid service if the user purchases or uses the paid service in a way that is fraudulent, illegal, or contrary to the Terms and Conditions or the purpose of the service.

③ Restrictions on exchange may be lifted if this is found to be within normal use or if the payment amount is paid normally.

Article 17. Refunds

① If a user requests a refund for the paid services and remaining cash amount paid or charged through their ID, the user may receive a refund within three (3) business days by following the due process in the same way as the payment; if refunds are not possible by the same method, the user shall be notified in advance.

② Refunds shall be processed in the following ways:

1. In the case of gift certificate (securities) refunds, a 10% refund fee shall be deducted to prevent fraudulent payments and cash exchanges (gift certificate fraud).
2. In the case of streaming content, the amount determined shall be refunded according to the following method: “Total usage fee - (Total usage fee / Contract period x Days used).”
3. In the case of early termination of the paid service Apro, which is operated by the Company, the Company shall refund the user a prorated amount calculated according to the number of days of use, excluding the cancellation fee, in accordance with the Terms and Conditions of the payment system.
4. In addition, refunds shall be possible in accordance with policies separately guided and announced by the Company.

③ Users may not receive refunds in the following cases:

1. Refunds for portions already used
2. hen the value of unused paid services is less than KRW 1,000
3. When withdrawing a company service
4. When it is a paid service provided free of charge by the Company or received as a gift from another person

Article 18. Return of Fees, etc.

① In the event of an error, the Company shall refund the full amount of the error in the same way as the payment of the usage fee. However, if it is not possible to refund through the same method, the Company shall notify the user in advance and refund the amount by a method selected by the user.

② If a user who is required to return fees, etc. has not paid the fees, etc., the Company may first be compensated for the fees to be returned and then return the remaining fees to the user.

③ If the service agreement is terminated, in accordance with the procedures set forth in the user guide, etc., and Article 8, Paragraph 3 of the Terms and Conditions, payment approval shall be canceled or the remaining amount of the prepaid fee shall be returned to the user.

④ If the Company returns the remaining balance pursuant to the preceding paragraph, the Company shall refund the excess amount within three (3) business days from the date of confirmation that the Company is obligated to return the balance. However, the Company may deduct and return the expenses incurred for the deposit, such as payment fees, only if the Company is obligated to return the balance due to reasons attributable to the user.

⑤ In the case of deletion, etc. pursuant to Article 12, Paragraph 8 and Article 21 of the Terms and Conditions, related fees, etc. shall not be refunded.

Article 19. Compensation for User Damages Due to Service Defects, etc.

① If the service purchased for a fee is damaged, impaired, or deleted due to a serious defect in the service of the Company, the user may receive compensation through appropriate means.

② In the event that the service provider does not notify the user in advance of the suspension or failure of the service, damage compensation of the user shall be as follows. However, if the service is interrupted or impaired due to reasons attributable to the user, these reasons shall not be included in the suspension or failure time.

1. When the cumulative time of service interruption/failure for one (1) month exceeds 72 hours: Usage fees and compensation for damages for the remaining period, including cancellation or termination of the service agreement and period of non-use, shall be refunded. (However, if the service provider proves that there was no intention or negligence, the provider shall not be liable for damages.)
2. When there is service interruption or failure due to reasons attributable to the service provider: Free extension of three (3) times the service interruption/failure time shall be provided.
3. When there is service interruption or failure due to force majeure or illegal acts of a third party: The service agreement cannot be canceled, but the period of use shall be extended free of charge equal to the time of service suspension or failure.

③ In the event that the service provider notifies the user in advance of the suspension or failure of the service, damage compensation of the user shall be as follows. However, when inspecting and repairing equipment for the purpose of service improvement, up to 24 hours per month shall not be included in the suspension or failure time.

1. When the service interruption/failure time exceeds ten (10) hours in a month: The usage period shall be extended free of charge by ten (10) hours and twice the additional time.
2. When the service interruption/failure time does not exceed ten (10) hours in a month: Free extension of time corresponding to interruption/failure time shall be provided.

④ For the purposes of applying Paragraphs 2 and 3, advance notice shall be limited to 24 hours prior to the time of service suspension or failure.

Article 20. Limitation of Liability

① In cases where the Company cannot provide paid services due to a natural disaster or force majeure of an equivalent degree, the Company shall be exempt from liability for the provision of paid services.

② The Company shall not be liable for any disruption in the use of paid services due to reasons attributable to the user unless there is intentional or gross negligence on the part of the Company.

③ The Company shall not be responsible for the reliability and accuracy of information, data, and facts posted by users in relation to paid services unless there is intentional or gross negligence on the part of the Company.

④ The Company shall not be responsible for disputes that arise between users or between users and third parties through paid services unless there is intentional or gross negligence on the part of the Company.

⑤ The Company shall not be held liable for any loss of profits expected by users by using paid services unless there is intentional or gross negligence on the part of the Company.

Article 21. Competent Court

① If there is a disagreement or dispute between the Company and the user regarding the use of the service, the dispute must be resolved amicably by agreement between both parties.

② If the matter is not resolved under the preceding Paragraph, the jurisdiction of the lawsuit shall be determined in accordance with the Civil Procedure Act.

③ The interpretation and application of these Terms and Conditions shall be based on the laws of the Republic of Korea.

Chapter 2. SOOP Mobile Application Paid Service

Article 22. Purchase and Payment of Mobile Paid Content

Users may purchase mobile paid content through app markets, and in such cases, there may be differences in payment methods and payment amounts depending on the payment policy of the app market provider. Please check the Terms and Conditions and policies of your favorite app market for details on purchasing mobile paid content.

Article 23. Refunds of Mobile Paid Content

① Refunds for paid content purchased through the app market are subject to the refund policy of the app market provider, and in some cases, users may need to apply for a refund directly to the app market instead of the Company. For more information, please check the Terms and Conditions and policies of the applicable app market.

② If the user receives a refund even though they are not eligible for a refund, such as by fraudulently using the policies of the app market even though there is no basis in the laws and Terms and Conditions, the Company may request a ban on the use and a refund of an equivalent amount from the user.

③ If the user requests a refund from the Company, such as cancellation of subscription for mobile paid content, the Company may request the user to submit separate documents to verify their identity and accurately confirm purchase details, the reason for refund, etc.; the user must submit these documents unless there is another justifiable reason, and if they do not submit, the refund may inevitably be denied.

④ The Company shall make the best effort to complete the refund as soon as possible from the date of receipt of all documents necessary for a refund from the user.

Article 24. Refunds of Mobile Application Overcharges

① If an overcharge occurs due to the intention or fault of the Company, the Company shall refund the overcharge to the user. However, if an overcharge occurs due to the intention or fault of the user, the user shall bear the cost of refunding the overcharge within a reasonable range.

② Payment through the application is subject to the payment method provided by the open market provider. Therefore, in principle, if an overcharge occurs during the payment process, the Company shall request a refund from the open market provider. However, if possible, the Company may request the open market provider to fulfill the necessary refund procedures according to the policies and system of the open market provider.

③ Fees (call fees, data call fees, etc.) incurred by downloading applications or using network services may be excluded from refunds.

Chapter 1. SOOP Automatic Payment Paid Service

Article 1. Purpose

The purpose of these Terms and Conditions is to stipulate the conditions and procedures for the use of various paid services provided through the website operated by SOOP Co., Ltd. (hereinafter referred to as the “Company”) through the Internet, mobile applications, etc.

Article 2. Definitions

The definitions of the terminology used in these Terms and Conditions shall be as follows:

1. Paid services: Goods or services that can be purchased and used for a fee through a payment method provided by the Company, the specific types and details of which are described on each purchase page.
2. Automatic payments: Services that can be automatically paid for with payment information, such as the payment method the user enters.

Article 3. Standing Rules Other than the Terms and Conditions

Matters not specified in these Terms and Conditions shall be subject to the provisions of the Terms of Use of the Company, commercial practices, the Framework Act on Telecommunications, the Telecommunications Business Act, and other relevant laws and regulations.

Article 4. Automatic Payments, etc.

If the user does not notify the company of their intention to stop using automatic payments in accordance with the established procedures, the service agreement below shall be considered renewable and the user shall be billed on an ongoing basis.

Paid Services	Automatic Payment Period
Star Balloons	Automatic recharge period set by the user
Quick View, Quick View Plus, subscription	Every month

① The automatic payment service can be used through SOOP Pay, mobile phone, credit card payment, etc.

② Quick View automatic payment and Quick View Plus automatic payment service fees are subject to a 10% discount rate.

③ The automatic payment discount rate may be applied to some products, and the Company shall notify users of the details.

④ Payment methods that support automatic payment may change depending on consultation with the relevant company.

⑤ If the Company increases the price of the automatic payment service due to operational or technical needs, the Company will obtain consent from users who are subject to the increased price. If a user does not agree to the change, the service use agreement may be terminated.

Article 5. Termination and Refunds

If payment approval is declined due to the policy of the bank or card company, the automatic payment service shall be terminated.

① Automatic payment for Star Balloons

1. Users may request cancellation of automatic payment, and cancellation processing shall be completed the day after requesting cancellation.
2. For automatic payment products, payment is made from the date of payment before cancellation or during the set automatic payment period.

② Automatic payment for Quick View and Quick View Plus plans

1. Users may request cancellation of automatic payment, and cancellation processing shall be completed the month after the date of requesting cancellation.
2. Once the automatic payment cancellation request is complete, the user shall have access to the benefits for the number of days remaining until their subscription expires.
3. Once the subscription has been canceled, the user shall not be able to re-subscribe to the subscription within thirty (30) days of the cancellation.
4. The payment method cannot be changed, nor the subscription cancelled, on the day of the recurring payment date.
5. If payment is made through an app market (iOS) in-app payment, the user must apply for a refund directly to the app market, not the Company, and cancellations and refunds shall be processed in accordance with the policies of the app market. Please check the app market Terms and Conditions for further information.
6. If the user receives a refund even though they are not eligible for a refund, such as by fraudulently using the policies of the app market even though there is no basis in the laws and Terms and Conditions, the Company may request a ban on service use and a refund of an equivalent amount from the user.

③ Automatic payment for subscriptions

1. Users may request cancellation of automatic payment, and cancellation processing shall be completed the month after the date of requesting cancellation.
2. If the user has subscribed to the same streamer within thirty (30) days, regardless of payment method, the previous subscription shall be linked with the account of the user. (However, if the user cancels or refunds the payment, subsequent re-subscriptions will not be linked.)
3. Once the subscription has been canceled, the user shall be able to re-subscribe to the subscription within thirty (30) days of the cancellation.
4. If the streamer to which the user is subscribed is restricted in accordance with operating policies, the user may apply for a refund, and if the streamer is permanently suspended, the subscription will be automatically cancelled.
5. The payment method cannot be changed, nor the subscription cancelled, on the day of the recurring payment date.

Article 6. Obligations and Indemnification of the User

① Use of payment information of another person without their consent shall be subject to civil and criminal liability and punished as a crime.

② If automatic payment is not made due to changes in payment information, loss of credit card or mobile phone, or other reasons, use of the service shall be suspended, and the Company shall not be liable for any damages caused by the suspension of automatic payment due to reasons attributable to the user, such as non-payment of fees.

Article 7. Personal Information Security, etc.

① The Company collects and uses mobile phone numbers and resident registration numbers (social security numbers) for identification and billing in addition to personal information provided by the user in connection with automatic payment.

② The collected personal information may be retained for a certain period of time-based on the Privacy Policy of the Company during the period of service use and after the termination of service use for automatic renewal of the service use agreement and billing of usage fees.

Article 8. Jurisdiction and Applicable Law

① Matters not specified in these Terms and Conditions shall be governed by applicable laws and customs.

② For users of the flat-rate service provided by the Company and users using other paid services, the Terms and Conditions and policies set forth separately by the Company shall apply.

③ The Seoul Central District Court shall have exclusive jurisdiction over any disputes arising from the use of the service.

Chapter 1. SOOP SOOP Pay Easy Payment Service

Article 1. Purpose

The purpose of these Terms and Conditions is to stipulate the rights, obligations, and responsibilities of the user and SOOP Co., Ltd. (hereinafter referred to as the “Company”) in using the SOOP Pay service operated by the Company and other necessary matters.

Article 2. Posting and Revision of the Terms and Conditions

① The Company shall post the content of these Terms and Conditions on the service pages of the Company, etc. so that users can easily understand them.

② The Company may revise these Terms and Conditions to the extent that they do not violate relevant laws such as the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

③ In the case that the Company amends these Terms and Conditions, the effective date and reasons for amendment shall be posted on the service page seven (7) days prior to the effective date, along with the existing Terms and Conditions. However, if the Terms and Conditions are changed to the disadvantage of the user, notice shall be given with a grace period of at least thirty (30) days or more, and users shall be notified in the manner stipulated in Article 16, Paragraph 1.

④ The user has the right to disagree with the changed Terms and Conditions, and if the user disagrees with the changed Terms and Conditions, the user may stop using the service and terminate the service agreement. However, if the user does not expressly indicate to the Company that they do not agree to the revised Terms and Conditions within the period of notice of revision of the Terms and Conditions separately notified in the manner described in Paragraph 3 etc., the user shall be deemed to have agreed to the revised Terms and Conditions.

Article 3. Standing Rules Other than the Terms and Conditions

Matters not specified in these Terms and Conditions shall be subject to the General Terms of Use, individual Terms of Use, company policies, and relevant laws and regulations.

Article 4. Definition of Terms

① The definitions of the terminology used in these Terms and Conditions shall be as follows:

1. "SOOP Pay" refers to the easy payment service provided by the Company to facilitate the purchase of products and services provided by the Company.
2. "User" refers to a person who signs up for the SOOP Pay service, enters into a service agreement in accordance with these Terms and Conditions, and uses the services provided by the Company.
3. "Outsourced service provider" refers to a person (financial company or electronic financial service provider, etc.) who has entered into an entrustment agreement with the Company so that the Company can provide the “SOOP Pay” services to users.

Outsourced Service Provider	Consignment Work Details	Duration of the Storage and Use of Personal Data
Payletter	SOOP Pay (card, mobile phone) payment service agency	Retained for five (5) years including payment date
	SOOP Pay (easy bank account) payment service agency	Retained for five (5) years including payment date

② The Company operates the SOOP Pay payment service by entrusting it to an outsourced service provider, and the service may change depending on the circumstances of the outsourced service provider.

③ Depending on the contractual relationship between the Company and the outsourced service provider, the outsourced service provider may be replaced, and in such case, the previous payment method registered by the user may be terminated.

④ Among the terms used in these Terms and Conditions, terms not specified in this Article shall be governed by the service page guide and relevant laws and regulations, and for other matters, general commercial practices shall apply.

Article 5. Conclusion of the Service Agreement

① The service agreement is concluded when a person who subscribes to the Company (hereinafter referred to as the “Subscriber”) applies for use by filling in user information and agreeing to these Terms of Use, and the Company approves such application.

② The Company, in principle, shall accept the application for membership in the preceding Paragraph. However, applications for membership that fall under any of the following items may not be approved or the service agreement may be canceled after the fact:

1. When the applicant is not a user of the Company or has ceased to be a user
2. If the applicant has previously had their user qualifications restricted, suspended, or lost their user qualifications pursuant to Paragraphs 2 and 3 of Article 6 of these Terms and Conditions (However, an exception shall be made if six (6) months have passed since the qualifications of the user were restricted, suspended, or lost pursuant to Article 6, Paragraphs 2 and 3, and consent to re-register as a user has been obtained from the Company)
3. When the applicant does not register under their real name but uses the name of another person, or when there are false, omitted, or incorrect registration details
4. When approval is not possible due to reasons attributable to the applicant, or when the application is made in violation of other prescribed matters
5. When the user is a child under the age of 14 and has not obtained the consent of a parent or other legal representative
6. When the user has already completed the registration process and been given an ID
7. When the user information specified in Paragraph 1 of this Article is not entered

③ When applying under Paragraph 1, the Company may request real name verification and identity verification through a specialized agency.

④ The Company may withhold approval if there is no room for service-related facilities or if there are technical or business problems.

⑤ If the Company does not approve or withhold the application for user registration pursuant to Paragraphs 2 and 4 of this Article, the Company shall, in principle, notify the applicant if there are no unavoidable reasons.

Article 6. Termination of Agreement and Disqualification

① The user may request termination of the service agreement with the Company at any time, and if the Company receives such request, the request shall be processed promptly according to the method notified in advance by the Company.

② If a user falls under any of the following, the Company may restrict or suspend the qualifications of the user:

1. When false information is entered when applying for membership
2. When the debt borne by the user in connection with the use of other services or the price of products purchased using the service is not paid during the repayment period
3. When the user commits or attempts to interfere with the smooth operation of the SOOP Pay service
4. When the user intentionally interferes with the business of the Company
5. When the user threatens the order of e-commerce, such as interfering with the use of the service by another person or stealing the information of another person
6. When a user uses the SOOP Pay service using a method not approved by the Company or by fraudulently using the ID of another person
7. In case of violation of obligations stipulated in these Terms and Conditions
8. When committing an act that is prohibited by the law or these Terms and Conditions, or is against public order and morals

③ If the Company issues a warning or suspends use of the service, if the same behavior is repeated more than twice, or if the reason is not corrected within thirty (30) days, the Company may revoke user eligibility. However, if the violation of the user is serious, the service agreement may be terminated immediately and compensation may be claimed for damages caused by actions of the user.

Article 7. Restriction and Suspension of Service Use

① If any of the following occurs, the Company may restrict or suspend the use of the service by the user:

1. When service errors are likely to occur due to the computer deadline of financial institutions affiliated with the Company, etc.
2. When it is difficult to provide normal services due to repair, upgrade, inspection, replacement, hacking, etc. of information and communication equipment such as computers
3. When the user resides in a country where the company or SOOP Pay outsourced service provider does not provide services or affiliated services
4. Restrictions on use for children under 14 years of age or in accordance with the Youth Protection Act, etc., or restrictions in accordance with the usage policies of SOOP Pay affiliates
5. When the Company determines that it is inappropriate to continue providing the service due to other reasons

② If the Company restricts or suspends the use of the service in accordance with the provisions of the preceding paragraph, it shall notify the user of the reason.

③ The Company shall not be responsible for any restrictions on service use that are not attributable to the Company.

Article 8. Content of the Service

① The types of services and methods of use provided by the Company to users are as follows:

1. Easy payment service (SOOP Pay): A service that allows users to pay for products without entering their bank account, credit card, mobile phone, or other payment method information for each transaction, and registers the relevant information once in the electronic payment system of affiliates of the Company and SOOP Pay to pay for products without entering a password for their bank account and mobile phone or card
2. Other services incidental to this or newly added

② Payment methods that can be registered for the service stipulated in Paragraph 1 include a regular deposit/withdrawal account in the name of the user, a credit card, a mobile phone, etc., normally issued by a financial institution such as a bank.

③ In principle, this service shall be available 24 hours a day, 365 days a year. However, depending on the type and content of the service, the usage time for some services may differ.

④ Service types, payment information registration methods for service use, password authentication procedures, etc. may be changed, added, or omitted depending on changes in the service policy of the Company, and if necessary, matters applicable to a specific service shall be announced through the service pages of the Company, etc.

Article 9. Duty of the Company

① The Company shall not engage in acts prohibited by law or these Terms and Conditions, or that violate common custom, but shall operate the service continuously and stably in accordance with the provisions of these Terms and Conditions as best as possible.

② The Company shall have secure systems to ensure safe internet services that can protect the personal data (including credit information) of users.

Article 10. Duty of the User

① In principle, users must use a payment method in their own name when using the service. If a user uses a payment method in the name of another person that is different from the company account name, the user shall assume all responsibility arising therefrom.

② Users shall not lend, leak, disclose, or transfer their ID or password to a third party.

③ If a user becomes aware that their ID or password has been stolen, the user shall immediately notify the Company of the relevant fact and change their password through the relevant service page of the Company.

④ All responsibility for managing ID or password lies with the user.

⑤ Users shall comply with these Terms and Conditions and actively cooperate so that the Company can provide services properly.

⑥ When entering payment information, etc. to use the service, the user shall provide accurate information that matches the current facts, and the user is obligated to re-enter and re-authenticate if key information that affects personal identification or transactions, such as payment information or the mobile device of the user, changes. The Company shall not be responsible for any issues arising from failure to comply with this fact.

Article 11. Authorization for Payment

The Company may not approve payment in any of the following cases, or may cancel such approval at a later date:

1. When the usage fee is not paid or the payer cannot be confirmed
2. When a minor under the age of 19 applies without the consent of a legal representative
3. When approval is deemed impossible due to reasons attributable to the applicant for membership
4. When it is judged that approving applications for use violates relevant laws or regulations, social welfare and morals, or the Company's related Terms and Conditions and business policies

Article 12. Payment by Minors

① If the user is a minor (under 19 years of age), consent of their legal representative must be obtained before making payment, and minors may not use the SOOP Pay payment service if they do not obtain consent from their legal representative in accordance with the procedures set by the Company. If a minor has deceived the Company into believing that the payment was made by an adult, such as by stealing the information of another person who is an adult and making a payment, the SOOP Pay service use agreement cannot be canceled even without the consent of the legal representative.

② Other matters related to transactions by minors shall be subject to the General Terms of Use, individual terms of use, company policies, and related laws.

Article 13. Withdrawal of Subscription

① For paid services purchased by users, subscriptions may be withdrawn in accordance with relevant laws and regulations. However, the following cases are considered restrictions:

1. 1. When the user uses or partially consumes the paid service and the value is significantly reduced
2. 2. When the paid service is lost or damaged due to reasons attributable to the user
3. 3. When the validity period of the paid service has expired
4. 4. When provision of services or content begins (possible for parts that have not been provided in the case of divisible services or content)
5. 5. When the Company is expected to suffer significant, irreparable damage if the withdrawal of subscription is acknowledged; the Company shall notify of this fact in advance and obtain consent in writing, including electronic form, from the user

② The user must cancel the subscription within seven (7) days from the date of purchase for services that allow cancellation. However, if the user has not received a written agreement, if the user has received a written agreement that does not contain the address of the Company, or if the user cannot cancel their subscription within seven (7) days for reasons such as a change in the address of the Company, the user may cancel their subscription within seven (7) days from the date they became aware or could have known the address.

③ If the content of the service is different from the displayed or advertised content or is implemented differently from the contents of the agreement, the user may cancel their subscription within three (3) months from the date they received the service, or thirty (30) days from the date they became aware or could have known about the fact.

④ The user may withdraw the subscription orally or in writing (including electronic documents), and if the user withdraws the subscription in writing, it shall be effective on the date of sending the written document stating their intention to withdraw.

⑤ The Company provides the following methods in addition to the methods used when concluding the agreement so that users are able to easily withdraw their subscription:
- Customer Center Phone: 1688-7022
- Customer Center fax: 031-622-8008

⑥ If there is a dispute about whether the user is responsible for damage to the service, the fact and time when the agreement for the purchase of the service was concluded, the fact and time when the service was supplied, etc., the Company must prove this.

⑦ In case of cancellation of subscription, the user shall return the supplied service, and the paid services Terms and Conditions of the Company shall apply to the costs required to return the service.

⑧ The Company shall refund the amount in the same method the payment was made within three (3) business days from the date the service is returned (if a separate service return is not required, from the date of receipt of the intention to withdraw subscription), and if a refund is not possible through the same method, the user shall be notified in advance. In this case, when a refund is delayed, the Company shall pay a delay interest calculated by multiplying the delay period by the delay interest rate stipulated in the Enforcement Decree of the Consumer Protection Act in Electronic Commerce.

⑨ The Company may not claim a penalty or compensation for damages from the user due to cancellation of subscription, etc., and if the returned service has been partially used or partially consumed, the Company may charge the user an amount equivalent to the profit earned by the user through the use or partial consumption of the service or the cost incurred in supplying the service.

⑩ Any other parts not specified in these Terms and Conditions shall be governed by relevant laws and regulations such as the Electronic Commerce Act.

Article 14. Prohibited Acts by Users

① When using the service, users shall not engage in any of the following acts:

1. Providing false information or stealing the information of another person to use the service
2. Spreading computer viruses, advertising spam information, etc. that may interfere with service operation by the Company
3. Commercially using or leaking information obtained while using services provided by the Company without prior consent of the Company
4. Infringing on the intellectual property rights of the Company and third parties
5. Illegally using the services provided by the Company for the benefit of the user or a third party
6. Violating good morals and other social order, etc.

② The Company may check whether the use of the service by the user is legal and justified, and if any violation of this Article is suspected, the use of the service may be restricted until verification is completed.

③ If the user violates this Article, the Company may terminate or cancel the service agreement with the user in accordance with Article 5.

Article 15. Responsibility for Illegal Use of Services

The Company shall not bear any liability for any of the following damages that occur due to intentional or gross negligence of the user:

1. When there is illegal use due to leakage of the password of the user
2. When the user reports the leak to the Company late without justifiable reason even though the user knew or could have known that their password was leaked
3. When the user lends, discloses, leaks, transfers, or performs similar actions to a third party
4. When a personal information leak occurs through financial information theft such as phishing, etc.
5. When the Company requests cooperation from the user to investigate damage from fraudulent use, but the user refuses or does not actively respond

Article 16. Notification to Users

① When notifying users of information, the Company may do so through phone and email addresses designated by a prior agreement with the company of the user, mobile phone text messages, social media services linked to the contact information of the user, etc.

② In the case of notices to an unspecified number of users, the Company may replace individual notices by posting them on the Company website for at least one (1) week. However, matters that have a significant impact on the transactions of the user and changes to the Terms and Conditions that are unfavorable to the user pursuant to the proviso to Article 3, Paragraph 3 shall be individually notified in accordance with relevant laws.

Article 17. Restrictions on Transaction Limits

The Company may limit the payment amount of the user in accordance with the laws of the Republic of Korea, the operating policies of the Company, and the standards of payment companies (mobile carriers, card companies, etc.).

Article 18. Refunds

① If a user requests a refund for the remaining cash amount paid or charged through SOOP Pay with their own ID, the user may receive a refund in the same way as the payment and in accordance with legal procedures; if refunds are not possible by the same method, the user shall be notified in advance.

② Users may not receive refunds in the following cases:

1. Refunds for portions already used
2. When withdrawing a company account

Article 19. Limitation of Liability

① In cases where the Company cannot provide the service due to a natural disaster or force majeure of an equivalent degree, the Company shall be exempt from liability for the provision of the service.

② The Company shall not be liable for any disruption in the use of services due to reasons attributable to the user.

③ The Company shall not be responsible for the reliability and accuracy of information, data, and facts posted by users in relation to the service.

④ The Company shall not be liable for the use of services provided free of charge unless there are special provisions in relevant laws or intentional or gross negligence of the Company.

⑤ The Company bears no obligation to intervene in conflicts that occur due to the service between users or between the user and third parties, and except in cases where such is caused by intentional or gross negligence of the Company, the Company shall not be responsible for compensating for any damages resulting from this.

Article 20. Resolution of Disputes

① In cases where the Company cannot provide the service due to a natural disaster or force majeure of an equivalent degree, the Company shall be exempt from liability for the provision of the service.

② If a request for compensation has been made by a user regarding a dispute over e-commerce that had occurred between the Company and the user, the case may be resolved through mediation by a dedicated mediating organization that the Fair Trade Commission, Mayor of the City or Governor of the Province refers to.

Article 21. Jurisdiction

The Seoul Central District Court shall have exclusive jurisdiction over any disputes arising between the Company and the user.